Terms and Conditions

1. Acceptance of Terms

By accessing and using the services provided by D&D Counselling Experts and Dr. Douglas K, you agree to be bound by these Terms and Conditions. Please read them carefully before scheduling any appointment or using our services.

2. Service Agreement

2.1 Appointment Booking

• • Appointments must be scheduled at least 24 hours in advance

• • Confirmation of appointments is subject to availability

• • A valid contact number and email address must be provided

• • Initial consultations may require additional documentation

2.2 Cancellation Policy

• • 24-hour notice is required for appointment cancellations

• • Late cancellations (less than 24 hours) may incur a cancellation fee

• • No-shows will be charged the full session fee

• • Repeated cancellations may affect future booking privileges

2.3 Payment Terms

• • Payment is required at the time of service

• • Accepted payment methods include cash, bank transfer, and major credit cards

• • Fees are subject to change with prior notice

• • Special packages and programs may have specific payment terms
    
    

3. Confidentiality and Privacy

3.1 Client Information

• • All client information is strictly confidential

• • Information will only be shared with explicit written consent

• • Exceptions to confidentiality include:

• • Risk of harm to self or others

• • Court order or legal requirement

• • Child abuse or elder abuse reporting obligations

3.2 Session Privacy

• • Sessions are strictly private and confidential

• • Recording of sessions is prohibited without mutual consent

• • Notes and records are maintained securely

• • Access to records is restricted to authorized personnel only
    
    

4. Client Responsibilities

4.1 General Conduct

• • Arrive on time for scheduled appointments

• • Provide accurate and complete information

• • Follow recommended treatment plans

• • Maintain respectful communication

• • Notify of any changes in condition or circumstances

4.2 Online Sessions (if applicable)

• • Ensure stable internet connection

• • Maintain private and quiet environment

• • Use recommended platform/software

• • Be prepared with necessary equipment

• • Test connectivity before session
    
    

5. Professional Services

5.1 Scope of Services

• • Services are provided within professional competency

• • No guarantee of specific outcomes is made

• • Treatment plans may be modified based on progress

• • Referrals may be made when appropriate

5.2 Emergency Services

• • This practice does not provide emergency services

• • In case of emergency, contact local emergency services

• • Crisis hotline numbers will be provided

• • After-hours contact is for urgent matters only
    
    

6. Communication

6.1 Contact Methods

• • Primary communication through provided contact numbers

• • Email communication for non-urgent matters

• • Response time may vary up to 24-48 hours

• • Emergency contacts provided separately

6.2 Electronic Communication

• • Email is not guaranteed secure

• • Sensitive information should be discussed in session

• • SMS/WhatsApp for scheduling purposes only

• • Social media contact is not permitted
    
    

7. Website Usage

7.1 Online Content

• • Website content is for informational purposes only

• • Not a substitute for professional medical advice

• • Content may be updated without notice

• • User accounts must maintain confidentiality

7.2 Online Booking

• • Subject to availability

• • Confirmation required

• • System maintenance may affect accessibility

• • Technical issues should be reported promptly
    
    

8. Liability

8.1 Limitation of Liability

• • Services provided “as is”

• • No warranty of specific results

• • Not liable for indirect or consequential damages

• • Professional liability limited to applicable laws

8.2 Indemnification

• • Users agree to indemnify against claims

• • Applies to misuse of services

• • Includes legal fees and costs

• • Subject to applicable laws
    
    

9. Termination of Services

9.1 By Provider

• • Non-compliance with terms

• • Inappropriate behavior

• • Non-payment of fees

• • Professional judgment

• • Notice will be provided when possible

9.2 By Client

• • Written notice required

• • Complete outstanding payments

• • Transfer of records upon request

• • Final session recommended
    
    

10. Changes to Terms

• • Terms may be updated periodically

• • Notice of significant changes provided

• • Continued use implies acceptance

• • Latest version available on website
    
    

11. Governing Law

• • Terms governed by Indian law

• • Jurisdiction in Thiruvananthapuram, Kerala

• • Dispute resolution through mediation

• • Legal action as last resort
    
    

Contact Information

For questions regarding these terms:

• • Email: [email protected]

• • Phone: +91 9387430999, +91 9447111131

• • Address: TC 11 1 1109(1) Love Dale, Hill View Gardens, Njandoorkonam, Thiruvananthapuram 695584
    
    
    

Last Updated: 19-11-2024